Terms and Conditions

We are a mortgage and insurance intermediary that is acting on your behalf when delivering our services to you.

You should use the information provided within this document to decide if our services are right for you.

Whose mortage products do we offer?

We offer products in the following ‘relevant market:

• Regulated mortgage contracts that are used for a non-business purpose
• We offer a comprehensive range of first charge mortgages (but not deals you can only obtain by going direct to a lender). Please refer to the attached document for a full list of the lenders whose mortgages we offer
• We do not offer advice on second charge mortgages but can refer you to a specialist broker if you wish.

Please note that, where you are increasing your mortgage borrowing although we do not (or are unable to) advise on the following finance options these may be available to you and be more appropriate:-

• An unsecured loan
• Second Charge Mortgages

Which service will we provide you with and capturing your needs

We offer an ‘advised’ sales service

This means we will provide advice and make a recommendation for you after we have assessed your specific needs and circumstances.

We are committed to providing you with a service that meets with your individual needs. To enable us to achieve this objective it is important that you are open & frank with us and provide us with all the necessary information that we will need to deliver a service that reflects your needs. This will enable us to identify products that best meet with your personal circumstances. It will also help us to identify any specific needs regarding the methods by which we deliver our services to you.

Further information on how we collect and use your personal data is set out in the separate Data Privacy Notice that we have issued to you.

What will you have to pay us for our services?

No fee. We will be paid commission from the lender.

The exact amount of commission we will receive is not known to us at this stage. We will confirm the actual amount to you as part of the lending illustration we are required to obtain from the lender.

You will receive an illustration / European Standardised Information Sheet (ESIS) when considering a particular mortgage, which will tell you about any fees relating to that mortgage.

You also have the right to request an illustration / ESIS for any mortgage we offer.

Conflicts of Interest

Occasions may arise where the firm, an employee, or other associates of the firm has competing professional or personal interests which may prevent these services being provided to clients in an independent or impartial manner.

We will take all appropriate steps to prevent conflicts of interest occurring in line with the firm’s conflicts of interest policy. However, there may be occasions where a conflict of interest cannot be prevented. Where this is the case, we will disclose to you the nature of the conflict and the steps that we will take to mitigate the risks that you will be treated unfairly as a result of any conflicts identified.

We will make you aware of any conflicts of interest before the provision of services to enable you to choose whether you still wish to proceed with services. A copy of the firms’ conflict of interest policy is available on request.

We may on occasion receive minor non-monetary benefits from third parties such as product providers e.g. food and drink provided at a provider training event. Where relevant, any minor non-monetary benefits received will not conflict with our duty to act in your best interests.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority (FCA).  Our Financial Services Register number is 430341 

 Our permitted business is: advising on and arranging, regulated mortgage contracts.

You can check this on the Financial Services Register by visiting the FCA’s website https://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (Freephone) from 8am and 6pm, Monday to Friday (except public holidays) and 9am to 1pm, Saturdays.

What to do if you have a complaint

If you wish to register a complaint, please contact us:

In writing:

Andrew Gallacher
The Gallacher Partnership
5 Liberty House
Ensign Street
London
E1 8JA

Via e-mail: andrew@thegallacherpartnership.com

By Telephone: 07984 816935

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS.  You may be entitled to compensation from the scheme if either we or the providers with whom we arrange products were to go out of business. This  depends on the type of business and the circumstances of the claim.

Mortgage advising and arranging is covered up to a maximum limit of £85,000

Further information about compensation scheme arrangements is available from the FSCS (www.fscs.org.uk)

Or by contacting

Financial Services Compensation Scheme, P O Box 300, Mitcheldean, GL17 1DY

Telephone number: 0800 678 1100

MEANS OF COMMUNICATION

We will provide information to you by whatever means are convenient to you. This could be by paper, email or other means. All such information will be made free of charge to you and in English.

You may at any time request information in paper and free of charge that has previously be provided to you by means other than paper. For example, where communication was originally sent by email.

You may at any time choose to change your preferences as to how we communicate with you. However, where you choose to do this, we will require you to confirm this in writing to us.

CLIENT MONEY

We do NOT handle client money. We never accept cheques made payable to us or handle cash (unless it is payment in settlement of our fees and disbursements for which we have sent you an invoice). If you do send us money, this may delay your transaction as we may have to return it to you.

DATA PRIVACY

Please refer to the separate Data Privacy Notice that sets out how we collect and use data about you.

ENDING YOUR RELATIONSHIP WITH US

You or we may terminate this agreement to act on your behalf at any time. Notice of this termination must be given in writing and will take effect from the date of receipt. Termination is without prejudice to any services already provided or transactions already initiated, which will be completed unless otherwise agreed in writing. You will be liable to pay for the transactions made or carried out prior to termination in accordance with the charges as laid out on the payments section (What will you have to pay us for our services) of the agreement.